Privacy Policy

What Information Do We Collect?

When you interact with AviCommerce Technologies, you may voluntarily provide personal information to us.

This information may include:

• Name
• Email address
• Telephone number
• Company or organisation name
• Country or location
• Service requirements
• Project details
• Budget or project timeline information you choose to provide
• Information included in contact or consultation requests
• Newsletter subscription information
• Recruitment information such as a resume or CV
• Other information you voluntarily provide to us

We seek to collect information that is reasonably relevant to the interaction you have with us.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically by our hosting, security, logging, analytics, or related website systems.

This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Referring website or source
• Pages visited
• Date and time of access
• Website performance information
• Error, diagnostic, or security logs

We may use this information to understand how our website is used, maintain security, troubleshoot technical issues, and improve website performance and usability.

What Do We Do With Your Information?

We may use personal information for purposes reasonably related to operating our website and providing our professional services.

These purposes may include:

• Responding to enquiries and consultation requests
• Understanding project and business requirements
• Preparing proposals or requested information
• Communicating about our services
• Managing prospective-client and client relationships
• Processing newsletter subscriptions
• Sending requested business or technology updates
• Evaluating job or career applications
• Improving our website and services
• Maintaining website performance and security
• Preventing spam, misuse, fraud, or security threats
• Maintaining appropriate business records
• Meeting applicable legal or regulatory obligations

Consent and Your Choices

How Do We Obtain Your Consent?

When you voluntarily provide personal information through our contact forms, consultation forms, newsletter subscription, recruitment process, or direct communications, we may use that information for the purpose reasonably associated with your request.

Where consent is required for an additional purpose, such as certain marketing communications, we may request appropriate permission or provide you with a way to decline or unsubscribe.

How Can You Withdraw Your Consent?

Where processing is based on your consent, you may contact us to withdraw that consent, subject to applicable legal or contractual requirements.

You may contact us at privacy@avicommerce.com .

You may also write to:

Email Marketing and Communications

If you voluntarily subscribe to AviCommerce Technologies updates or otherwise provide appropriate permission, we may send you information relating to our services, technology insights, business updates, events, articles, or other relevant communications.

Topics may include Magento / Adobe Commerce, Shopify, NetSuite ERP, Celigo, integrations, APIs, cloud technologies, digital commerce, and other technology services provided by AviCommerce Technologies.

You may unsubscribe from marketing communications at any time by using an unsubscribe option where available or by contacting us.

Withdrawal from marketing communications does not necessarily affect service-related or business communications that are required to respond to an active enquiry or manage an existing relationship.

Disclosure of Information

We do not disclose personal information unnecessarily.

We may disclose information where reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from public authorities
• Protect our legal rights or interests
• Investigate suspected fraud, misuse, or security incidents
• Protect our users, systems, or third parties from harm
• Provide services through appropriate service providers

Third-Party Services

We may use trusted third-party providers to support the operation of our website and business.

These providers may support services such as:

• Website hosting
• Cloud infrastructure
• Email and communication services
• Website security
• Analytics
• Recruitment
• Business administration
• Professional or legal services

Third-party providers may process information only to the extent appropriate to provide their respective services or as otherwise permitted by applicable requirements.

Some third-party providers may operate from different countries or jurisdictions. Their handling of information may also be governed by their own privacy policies and applicable laws.

Links to Third-Party Websites

Our website may contain links to external websites, platforms, social networks, technology providers, or other third-party resources.

When you follow a link to another website, that website operates independently from AviCommerce Technologies.

We are not responsible for the privacy, security, content, or data-handling practices of independent third-party websites.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

Security

We take reasonable technical and organisational measures intended to protect personal information from unauthorised access, misuse, loss, alteration, disclosure, or destruction.

Depending on the relevant system, measures may include:

• Restricted administrative access
• Authentication and access controls
• Secure hosting practices
• Software and security updates
• Encrypted communications where appropriate
• Security monitoring and logging
• Secure credential management
• Backup and recovery practices

However, no website, electronic storage system, or internet transmission can be guaranteed to be completely secure.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, security, preferences, performance, analytics, and session management.

Cookies may help our website function correctly and provide information about website usage. Where required, non-essential cookies or similar technologies should be used in accordance with applicable consent requirements.

For more information about the cookies used on this website, please review our Cookie Policy.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is appropriate for legitimate business, contractual, security, or legal requirements.

• Business enquiries: may be retained while an enquiry or prospective business relationship remains relevant.
• Newsletter subscriptions: may be retained until you unsubscribe or the subscription is otherwise ended.
• Recruitment information: may be retained for a reasonable period relating to recruitment and potential future opportunities.
• Technical and security records: may be retained for reasonable security, troubleshooting, operational, or administrative purposes.

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable requirements.

Your Privacy Rights

Depending on the law applicable to you and the circumstances of the processing, you may have rights relating to your personal information.

These may include rights to:

• Request information about personal data relating to you
• Request access to applicable personal information
• Request correction of inaccurate information
• Request completion of incomplete information
• Request deletion or erasure where applicable
• Withdraw consent where processing depends on consent
• Unsubscribe from marketing communications
• Raise a privacy-related grievance or complaint
• Exercise other rights available under applicable law

We may need to verify your identity before processing certain requests. Some requests may also be subject to applicable legal limitations.

International Data Processing

AviCommerce Technologies may work with hosting, cloud, communication, technology, and other service providers that operate in different countries.

Accordingly, personal information may sometimes be processed or stored outside the country in which you are located.

Where appropriate, we take reasonable steps to work with service providers and arrangements designed to protect personal information.

Children’s Privacy

AviCommerce Technologies provides professional technology and business services and does not intentionally target its website or services toward children.

We do not knowingly seek to collect personal information from children through this website.

If we become aware that information relating to a child has been collected improperly, we will take appropriate steps consistent with applicable requirements.

Client Data and Professional Services

As part of professional services involving Magento / Adobe Commerce, Shopify, NetSuite ERP, Celigo, APIs, integrations, cloud technologies, support, or custom software development, AviCommerce Technologies may sometimes process information on behalf of its clients.

Where applicable, such activities may also be governed by separate contractual arrangements, including:

• Master Services Agreements
• Statements of Work
• Non-Disclosure Agreements
• Data Processing Agreements
• Security requirements
• Other contractual obligations

This website Privacy Policy does not replace separate privacy, confidentiality, security, or data-processing obligations agreed with individual clients.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technologies, business practices, or applicable requirements.

Any revised version will be published on this page. Where appropriate, we may also provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

Business Transfers

If AviCommerce Technologies undergoes a reorganisation, merger, acquisition, sale, restructuring, or transfer of all or part of its business, relevant information may be transferred as part of that transaction, subject to applicable legal and contractual requirements.