Terms & Conditions

1. Overview

This website is operated by AviCommerce Technologies, an IT services business based in Jaipur, Rajasthan, India.

The terms “we,” “us,” and “our” refer to AviCommerce Technologies. “You,” “your,” and “client” refer to website visitors, customers, businesses, or organisations using our website or services.

By accessing this website, submitting an enquiry, accepting a proposal, making a payment, or using our services, you agree to these Terms & Conditions.

2. Services

AviCommerce Technologies provides services including eCommerce development, Magento and Adobe Commerce, Shopify, NetSuite ERP, Celigo integrations, API development, web and software development, cloud consulting, maintenance, and technical support.

The specific scope, deliverables, fees, timelines, responsibilities, and support terms will be defined in an accepted proposal, quotation, Statement of Work, service agreement, or other written confirmation.

If a project-specific agreement conflicts with these Terms, the project-specific agreement will take priority.

3. Quotations and Pricing

Quotations are valid for the period stated in the relevant document. Pricing is based on the requirements available at the time of estimation.

Changes to the agreed scope may affect project fees and delivery timelines. Unless expressly included, fees do not cover third-party licences, extensions, applications, hosting, domains, payment-processing charges, travel, or other external costs.

Applicable taxes, including GST, will be charged as required by law.

4. Payments

Payments must be made according to the milestones and due dates stated in the applicable proposal or invoice.

We may pause services, withhold deliverables, or suspend support after reasonable notice if a payment remains overdue.

The client remains responsible for fees relating to completed work, approved milestones, reserved resources, and non-cancellable third-party expenses.

5. Client Responsibilities

The client must provide accurate requirements, content, credentials, approvals, licences, system access, and feedback required to complete the project.

The client is responsible for:

• Ensuring supplied content and data are lawful and authorised.
• Maintaining appropriate backups and security controls.
• Reviewing and testing deliverables.
• Obtaining required legal, regulatory, and platform approvals.
• Protecting account credentials and production access.

Client delays or incomplete information may extend the project timeline.

6. Delivery and Changes

Delivery dates are reasonable estimates unless expressly guaranteed in writing.

Timelines may be affected by scope changes, delayed approvals, third-party systems, API limitations, technical dependencies, or circumstances beyond our control.

Any work outside the agreed scope may require a separate quotation or change request. Additional work will begin after the revised fees and timeline are accepted.

Unless another acceptance period is agreed, the client should report any material issue within seven business days of delivery. We will have a reasonable opportunity to correct verified issues within the agreed scope.

7. Cancellation and Refunds

Cancellation and refund terms will be governed by the applicable proposal or service agreement.

Unless otherwise agreed:

• Fees for completed work are non-refundable.
• Charges for discovery, consultation, setup, reserved resources, completed milestones, and third-party services are non-refundable.
• Any approved refund will be calculated after deducting completed work, committed costs, taxes, and payment-processing charges.

These terms do not limit any non-waivable consumer rights available under applicable law.

8. Third-Party Services

Our services may use third-party platforms, including Magento, Adobe Commerce, Shopify, NetSuite, Celigo, cloud providers, payment gateways, hosting services, extensions, APIs, and open-source software.

We are not responsible for changes, outages, pricing, security incidents, account suspensions, API limitations, or discontinued features controlled by third parties.

The client is responsible for maintaining required accounts, subscriptions, licences, and compliance with third-party terms.

9. Intellectual Property

Each party retains ownership of intellectual property created or owned before the project.

Unless otherwise agreed, ownership of specifically commissioned final deliverables transfers to the client only after full payment of all related invoices.

AviCommerce Technologies retains ownership of its reusable code, internal tools, methodologies, templates, frameworks, libraries, technical knowledge, and pre-existing materials. Open-source and third-party components remain subject to their respective licences.

Source code, design files, documentation, and development environments will be provided only when included in the agreed scope.

10. Confidentiality and Privacy

Both parties must take reasonable measures to protect confidential information and use it only for the relevant business engagement.

Personal information collected through this website will be handled according to our Privacy Policy and applicable data-protection laws.

The client must have the necessary authority, notices, and permissions for any personal data supplied to us.

11. Acceptable Use

You must not use our website or services to:

• Violate any law or third-party rights.
• Distribute malware, spam, or harmful code.
• Attempt unauthorised access to systems or data.
• Conduct fraudulent, abusive, or misleading activities.
• Interfere with website security or operation.
• Copy or commercially exploit our content without permission.

We may restrict access or terminate services for prohibited or unlawful activity.

12. Disclaimer

We will provide professional services with reasonable care and skill.

However, unless expressly guaranteed in writing, we do not guarantee uninterrupted operation, specific business results, sales, revenue, search rankings, third-party approvals, or permanent compatibility with external platforms and APIs.

The website and its content are provided on an “as available” basis for general information.

13. Limitation of Liability

To the maximum extent permitted by law, AviCommerce Technologies will not be liable for indirect, incidental, special, or consequential losses, including loss of profit, revenue, goodwill, opportunity, or data.

Our total liability relating to an affected service will not exceed the amount paid for that service during the twelve months preceding the relevant claim.

This limitation does not apply to fraud, wilful misconduct, or liability that cannot legally be excluded.

14. Suspension and Termination

We may suspend or terminate services after reasonable notice if the client fails to make payment, materially breaches an agreement, engages in unlawful conduct, or creates a serious security or operational risk.

Termination does not remove obligations relating to outstanding payments, confidentiality, intellectual property, indemnification, or liability.

Neither party will be responsible for delays caused by events beyond reasonable control, including natural disasters, government actions, cyberattacks, internet failures, cloud outages, or disruptions to critical third-party services.

15. Governing Law

The laws of India govern these Terms & Conditions.

The parties will first attempt to resolve disputes through good-faith discussions. Subject to applicable law and statutory consumer rights, courts located in Jaipur, Rajasthan will have jurisdiction.

If any provision is found unenforceable, the remaining provisions will continue to apply.

We may update these Terms periodically. Continued use of the website after an update constitutes acceptance of the revised Terms.

16. Contact Information

For questions regarding these Terms & Conditions, contact: