Refund Policy

1. Overview

This Refund Policy applies to services, software, plugins, modules, extensions, and other digital deliverables provided by AviCommerce Technologies.

Because most of our services involve customised development, dedicated resources, technical consulting, or digital products, payments are generally non-refundable once work has started or a resource has been allocated.

Refund requests may be reviewed individually based on the project status, completed work, incurred costs, and applicable agreement.

2. Review Before Purchase

Clients should carefully review the service description, proposal, scope of work, demonstration, documentation, compatibility requirements, and technical specifications before making a payment or requesting access to source code.

Clients may contact us with questions before purchasing a service or add-on.

3. Project Cancellations

A client may request cancellation by emailing us before work begins.

A full or partial refund may be considered when:

• No resource has been allocated to the project.
• Development or service delivery has not started.
• No third-party purchase or non-refundable expense has been incurred.
• No source code, credentials, licence, or digital deliverable has been provided.
• The request complies with the applicable proposal or agreement.

Payment gateway fees, administrative expenses, consultation charges, and third-party costs may be deducted from an approved refund where applicable.

4. Refunds After Work Has Started

Once a resource has been allocated or work has started, payments for completed work, reserved capacity, consumed hours, approved milestones, and incurred expenses are non-refundable.

AviCommerce Technologies may consider a partial refund for the uncompleted portion of a project after deducting:

• Charges for completed work
• Allocated or reserved resource time
• Consultation and project management costs
• Third-party expenses
• Payment processing charges
• Other non-recoverable costs

Any partial refund is subject to review and is not guaranteed.

5. Non-Refundable Services

Unless otherwise required by applicable law or agreed in writing, refunds will not be provided for:

• Completed or approved project milestones
• Hourly, weekly, or monthly services already delivered
• Dedicated resources already allocated
• Consulting, discovery, assessment, or planning services
• Custom development or customised add-ons
• Emergency, priority, or expedited work
• Support and maintenance time already consumed
• Source code or digital deliverables already supplied
• Third-party licences, hosting, domains, APIs, themes, or extensions
• Delays caused by missing client information, approvals, access, or dependencies
• Change-of-mind requests after work has started

6. Refund Request Process

To request a refund, email us at info@avicommerce.com with:

• Client or company name
• Invoice or order number
• Project or add-on name
• Date and amount of payment
• Reason for requesting the refund
• Relevant screenshots, error messages, or supporting information

After receiving the request, we will review it and notify the client by email whether the refund has been approved, partially approved, or rejected.

Refund eligibility is assessed according to this policy and the applicable quotation, proposal, Statement of Work, or service agreement.

7. Refund Processing

If a refund is approved, it will generally be initiated within seven business days using the original payment method.

Where appropriate, AviCommerce Technologies may issue a credit note or service credit instead of a monetary refund, subject to the client’s agreement and applicable tax requirements.

Banks and payment providers may require additional time to credit the amount to the client’s account.

8. Late or Missing Refunds

If an approved refund has not been received:

1. Recheck the relevant bank or payment account.
2. Contact the bank or card provider, as processing may take additional time.
3. Contact the payment service provider where applicable.
4. Email us at info@avicommerce.com with the refund approval details.

We will review the transaction and provide available payment or refund information.

9. Add-ons, Plugins, Modules and Extensions

Add-ons purchased directly from the AviCommerce Technologies website are covered by a 30-day refund-request period from the purchase date, subject to the conditions in this policy.

Before requesting a refund, clients must allow our technical team an opportunity to investigate and resolve the issue.

When reporting an issue, please provide:

• Add-on name and version
• Platform or software version
• PHP, server, browser, or environment details
• Error messages and logs
• Steps required to reproduce the issue
• Details of customisations or conflicting extensions
• Relevant screenshots or recordings

We will normally attempt to investigate the reported issue within three to four business days. Complex issues may require additional time, in which case we will provide an update.

10. Add-on Refund Eligibility

An add-on refund may be considered when:

• The request is submitted within 30 days of purchase.
• The add-on was purchased directly from AviCommerce Technologies.
• A reproducible technical defect prevents the add-on from performing its advertised primary function.
• The client has provided the information and access reasonably required for investigation.
• Our technical team cannot resolve the confirmed issue within a reasonable period.
• The add-on has not been redistributed, sublicensed, resold, or used in violation of its licence.

If approved, the refund will generally be initiated within seven business days using the original payment method.

11. Add-on Refund Exclusions

An add-on refund may be rejected when:

• The request is submitted more than 30 days after purchase.
• The client changes their mind after downloading or receiving the source code.
• The add-on is incompatible with an unlisted or unsupported platform version.
• The issue results from third-party software, custom code, server configuration, or unauthorised modifications.
• The client refuses to provide sufficient information or reasonable access for investigation.
• The advertised functionality was misunderstood despite being accurately described.
• The add-on has been copied, redistributed, resold, or used contrary to its licence.
• The purchase was made through a third-party marketplace governed by its own refund policy.

Nothing in these exclusions limits any right or remedy that cannot legally be excluded.

12. Source Code and Digital Deliverables

Due to the non-returnable nature of source code and digital products, refunds are generally unavailable after source code, credentials, licence keys, or downloadable files have been delivered or accessed.

An exception may be considered for a confirmed material defect that AviCommerce Technologies cannot resolve within a reasonable period or where a refund is required by applicable law.

If a refund is granted, the client must stop using and permanently delete the refunded software, source code, licence keys, documentation, and all copies.

13. Conflict With Project Agreements

If a quotation, proposal, Statement of Work, service agreement, or licence contains specific cancellation or refund terms, those terms will apply to that engagement to the extent permitted by law.

14. Changes to This Policy

AviCommerce Technologies may update this Refund Policy from time to time. Changes will apply from the updated effective date and will not ordinarily alter refund terms already confirmed in an existing written agreement.

15. Contact Us

For refund requests or related questions, please contact: